The Importance of Program Manager in Fabrication  

The role of a Program Manager in a fabrication industry like Maysteel is dynamic and significant. Andy notes that being the customer's voice includes analyzing each project that lands on his desk from multiple lenses. He dives into every detail, such as the size, materials used, additional tooling required, paint needed, enumerated enclosure and more — all while considering the customer's desired specs. This proactive work allows him to have meaningful conversations with the customers and offer actionable solutions.

Overcoming Potential Challenges

Andy shares that addressing the "question behind the question" is key to thriving in this environment and ensuring a successful program outcome for Maysteel's customers. His role involves facilitating seamless interactions between the engineering teams on both sides to understand and translate the client's requirements into practical, manufacturable designs that fully satisfy the customer's need.

When the diverse markets we serve in critical infrastructures, renewable energy, and data centers demand precision and quick turnaround times, every conversation and every decision is crucial.

Communication: The Bridge Between Fabrication and Satisfaction

Andy emphasizes the importance of open communication in understanding the requirements that must be met in order for Maysteel to deliver a product that checks off the boxes for a client’s desired form, fit, and function. He takes an active interest in knowing what goes inside the products Maysteel fabricates and how they work, lending him valuable insights into the needs of other industries. The trust instilled in customers through these conversations breeds mutual transparency, which results in a seamless and satisfactory experience for everyone involved.

“Fabrication is a complex process that requires technical aptitude, but at the heart of it all is the simple act of listening.”

- Andy Smith, Maysteel Program Manager